If your tracking indicates that your parcel has been returned to sender, it means the shipping carrier was unable to complete delivery and has sent the order back to our warehouse.
This may occur for a number of reasons, including:
- The parcel was not collected from the designated collection point within the required timeframe.
- The delivery address provided was incomplete or could not be located by the carrier.
- Customs duties or taxes were not paid or were declined, resulting in the parcel being returned.
Please allow up to 10 business days for the returned parcel to arrive back at our warehouse. You can continue to monitor its journey using your original tracking number.
Once the parcel has been received by our warehouse, our team will review the order in line with our Returns Policy and will be in touch regarding the outcome.
Please note that we are unable to re-dispatch orders that have been returned to sender where Bardot is not at fault. Any return-to-sender charges incurred by the shipping carrier will be passed on to the customer.
If you have any questions or require further assistance, please contact our Customer Care team at helloeu@bardot.com, and we will be happy to assist.