This interactive Help Centre is designed to provide quick and easy access to the information you need. Enter keywords in the search bar to browse 80+ articles covering our Frequently Asked Questions and important Online policies.
If you need assistance, our Customer Service team is here to help. For all enquiries, please contact us via email.
Email: helloeu@bardot.com
We aim to respond to all enquiries within 1–2 business days, however response times may be longer during peak periods.
Information to Include in Your Email
To help us assist you as quickly as possible, please include:
- Your order number (if applicable)
- The email address used to place your order or registered to your account
- A detailed description of your enquiry
- Any relevant photos, screenshots or supporting documentation
Providing as much information as possible in your initial email will help us investigate your enquiry and reduce delays.
Need Help With a Specific Issue?
For faster assistance, you may find the following Help Centre articles useful:
- Returns and Return Instructions
- Sizing and Fit Information
- Faulty Items
- Incorrect Items or Packing Errors
- Website and Technical Issues
- Order Tracking and Delivery Information
If you can't find the answer you're looking for, our Customer Service team will be happy to assist.